Frequently Asked Questions

How do you ensure confidentiality during reviews?

We follow strict data handling protocols, sign NDAs, and limit access to essential personnel only—whether engaging with enterprise customers or channel partners.

What makes your approach “non-adversarial” for channel partners?

We present findings factually, avoid blame, and focus on joint resolution—positioning compliance as a shared success enabler, not a channel policing function.

Can you handle large-scale programs across global partners?

Yes—our end-to-end outsourcing model is designed for high-volume, global execution, with teams based in strategic hubs to ensure cultural and linguistic fluency across regions.

How do you guarantee no customer erosion?

Our methodology has achieved 0% churn in client programs by prioritizing clarity, fairness, and partnership —treating every engagement as an opportunity to strengthen trust, not test it.

How does this differ from standard SAM tools?

We focus on behavior change and understanding, not just inventory tracking.

Can these programs be customized per customer segment?

Yes. We tailor content by region, product tier, maturity level, and desired business outcomes.

Do you integrate with our existing CS platform?

Yes, we integrate with Salesforce, Gainsight, Totango, and other major platforms.

How does this reduce churn?

By reducing confusion, customers feel supported, not policed, increasing satisfaction and retention.

Is this service outsourced or co-managed?

Fully managed—we operate as your extended team.

How do you handle multi-language contracts?

Our experts are fluent in English, Spanish, German, and French.

Can we export the data to our ERP?

Yes—we provide APIs and regular exports in CSV/XML formats.

How does this improve GTM strategy?

It provides a single source of truth for pricing, segmentation, and expansion targeting.

How long does it take to see results?

Most clients see improved true-up accuracy within 6 months.

Do you work with ISVs already on SaaS models?

Yes—we help mature SaaS providers refine compliance architecture.

Can you help optimize my minimum guarantees?

Absolutely—we identify unenforced clauses and recommend renegotiations.

Does this require changing our entire tech stack?

No—we integrate with your existing systems to enhance, not replace.